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Issue when using multiple users on computer

info@diktiosolutions.eu's profile image info@diktiosolutions.eu posted 4 months ago in Installation Permalink

Hi,

I have installed the HeidiSQL software as an administrator on the computer. When another user (not administrator) logs in on the same computer he cannot use the application. What could be the issue and what is the correct way of installing HeidiSQL in this type of scenario, administrator does the install, other user (non-admin) uses the application.

Thanks,

Kind Regards,

Rob

ansgar's profile image ansgar posted 4 months ago Permalink

What means "he cannot use the application" ? Is there an error message?

info@diktiosolutions.eu's profile image info@diktiosolutions.eu posted 4 months ago Permalink

Hi, no error message. It doesn't start. I had to install logged on as the user and user run as administrator to fix the issue.

ansgar's profile image ansgar posted 4 months ago Permalink

Does it appear in the task manager as a process?

info@diktiosolutions.eu's profile image info@diktiosolutions.eu posted 4 months ago Permalink

Hi, I haven't tried this and I cannot check this anymore because I have run the install logged in as the user(non-admin) with the option run as administrator and the issue was fixed.

But what I would like to know how the installation has to be done correctly? Do I need to install for every user on a device separately?

ansgar's profile image ansgar posted 4 months ago Permalink

It should install properly if done as administrator. I wonder why there's a difference for you when you run the installer as admin.

info@diktiosolutions.eu's profile image info@diktiosolutions.eu posted 4 months ago Permalink

hi,

When I install as a local administrator the software, it should work for all new and existing local users (non-administrator) on the same computer?

info@diktiosolutions.eu's profile image info@diktiosolutions.eu posted 4 months ago Permalink

Hi,

Any update please?

When I install as a local administrator the software, it should work for all new and existing local users (non-administrator) on the same computer?

Kind Regards,

Rob

ansgar's profile image ansgar posted 4 months ago Permalink

Yes that's what I meant. Well, you said that didn't work for you, so I'm not sure why and how to fix that.

info@diktiosolutions.eu's profile image info@diktiosolutions.eu posted 4 months ago Permalink

Hi,

Thanks good to know that it should work. Next step is to try to find out why it didn't.

Thanks a lot !

I suppose we can close this ticket. Don't know yet how.

Kind regards,

Rob

ansgar's profile image ansgar posted 4 months ago Permalink

This is a forum - no need to close it. The tickets are on Github.

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